Try before you pay
Every new clinic gets 30 days of full access, free. No card is required to start, and nothing is charged when the trial ends. The point is that you should not need a refund policy to find out whether MEDHAS suits your practice — use it on your own patients for two weeks first.
How to cancel
Sign in, go to Organization → Subscription and choose Cancel subscription. It takes effect immediately: nothing renews after that.
- There is no cancellation fee and no notice period.
- You keep full access until the end of the billing cycle you have already paid for.
- If you would rather we did it for you, email [email protected] from the address on the account and we will cancel it and confirm in writing.
The 7-day money-back guarantee
If MEDHAS is not right for you, ask for a refund within 7 days of your first payment and we will refund it in full. This applies to monthly and annual plans alike. You do not have to give a reason, though telling us what went wrong helps us fix it.
Email [email protected] from the address on the account, with the clinic name and the payment reference.
After the 7 days
Subscription fees for the current cycle are not refundable once the guarantee window has passed. Cancelling stops the next renewal; it does not refund the period you are already in.
- Monthly plans. Cancel any time; access runs to the end of the paid month, and nothing further is charged.
- Annual plans. Cancel any time; access runs to the end of the paid year. We do not refund the unused months pro-rata — the annual price already reflects two months free in exchange for the commitment.
- Seats. Removing a doctor mid-cycle takes effect at the next renewal and does not refund the remainder of that cycle.
When we refund without being asked
- Duplicate charges. If the same subscription is charged twice, we refund the duplicate as soon as we find it, or as soon as you tell us.
- Failed payments that were still debited. If money leaves your account but the subscription does not activate, it is reversed automatically — usually by the bank within 5–7 working days. Tell us if it has not arrived by then.
- Billing errors on our side. If we charge the wrong plan or the wrong number of doctors, we refund the difference in full.
- Extended outage. If the platform is unavailable for a prolonged period through our fault, tell us and we will credit or refund a fair share of that cycle.
How a refund is paid
- Refunds go back to the original payment method — the same card, UPI handle or bank account. We cannot redirect a refund elsewhere.
- We initiate the refund within 2 working days of approving it.
- It reaches you in 5–7 working days after that, depending on your bank or card issuer. That last leg is outside our control.
- We do not deduct a processing fee. The full amount is returned.
- You get an email confirming the refund with its reference number when we initiate it.
What happens to your data
Cancelling does not delete anything straight away. Your records stay available for export for 30 days after your access ends. Ask us for an export at any point in that window and we will provide it. After 30 days, data is deleted or irreversibly anonymised, except financial records we are required to retain. See the privacy policy for detail.
Chargebacks
Please write to us before raising a chargeback with your bank. Almost every dispute is settled faster by email, and a chargeback suspends the workspace while the bank investigates.
Questions
Email [email protected] or call +91 83093 41208 during Monday to Saturday, 10:00 – 18:00 IST. Current prices are on the pricing page; the wider agreement is in our terms & conditions.